Privacy Policy

Last updated: 4 October 2026

KTN Damp Proofing & Kitchens respects your privacy and is committed to protecting your personal information.

This privacy policy explains what information we collect, why we collect it, how we use it and your rights under UK data protection law.

Who we are

KTN Damp Proofing & Kitchens is a local business based in Pontypridd, South Wales.

Website: www.ktndamp.co.uk
Email: info@ktndamp.co.uk
Telephone: 07887 711852

Information we may collect

When you contact KTN Damp Proofing & Kitchens, request a quotation or become a customer, we may collect information including:

  • Your name

  • Email address

  • Telephone number

  • Property or job address

  • Details about the work you require

  • Photographs or other information you provide relating to the work

  • Quotations, invoices and payment records

  • Correspondence between you and KTN

We may also receive basic technical information when you use our website, such as information collected through cookies or website analytics.

How we use your information

We may use your personal information to:

  • Respond to enquiries

  • Arrange appointments or property visits

  • Prepare and provide quotations

  • Carry out damp proofing or kitchen installation work

  • Contact you regarding an ongoing or completed job

  • Produce invoices and maintain business records

  • Provide guarantees where applicable

  • Deal with questions, complaints or warranty enquiries

  • Meet our legal, tax and accounting obligations

  • Improve our website and services

We will not sell your personal information to third parties.

Our lawful basis for using your information

Depending on the circumstances, we process personal information because:

Contract: We need the information to provide a quotation, take steps at your request before entering into a contract, or carry out work you have asked us to complete.

Legal obligation: We may need to retain certain information to comply with tax, accounting or other legal requirements.

Legitimate interests: We may use information where reasonably necessary for running and protecting our business, responding to customers, maintaining records and dealing with enquiries or disputes, provided this does not override your rights and interests.

Who we may share your information with

We only share personal information where reasonably necessary.

This may include:

  • Accountants or professional advisers

  • Suppliers or contractors involved in completing your work where necessary

  • Website, email or IT service providers

  • Government bodies or authorities where required by law

We only provide the information necessary for the relevant purpose.

How long we keep your information

We keep personal information only for as long as reasonably necessary.

Information relating to completed work, invoices, payments and business records may be retained for the period required for tax, accounting, guarantee, legal or insurance purposes.

Enquiries that do not result in work being carried out will normally be deleted when they are no longer required.

Cookies

Our website may use cookies and similar technologies necessary for the website to function and, depending on the website settings, to understand how visitors use the site.

Where consent is required for non-essential cookies, you will be given the opportunity to accept or reject them.

You can also control cookies through your browser settings.

Keeping your information secure

We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure.

Access to customer information is limited to those who need it for legitimate business purposes.

Your data protection rights

Under UK data protection law, you may have rights including the right to:

  • Ask for a copy of the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your information in certain circumstances

  • Ask us to restrict the way we use your information

  • Object to certain uses of your information

  • Ask for certain information to be transferred to you or another organisation

Your rights depend on the circumstances and the lawful basis being used.

To make a request, contact us using the details above.

Complaints

If you have concerns about how KTN Damp Proofing & Kitchens uses your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection.

More information is available at www.ico.org.uk.

Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes to our business, website or legal requirements.

The latest version will always be published on this website.